| This policy explains how Never Lift handles shipping, cancellations, returns, exchanges and refunds. Nothing in this policy excludes or limits rights available under the Australian Consumer Law. |
Shipping Information
Never Lift ships orders from Australia using Australia Post.
Shipping costs are calculated at checkout based on the delivery address, parcel size and weight, and the shipping service selected.
Available services may include:
Australia Post Parcel Post (within Australia)
Australia Post Express Post (within Australia)
Australia Post International Standard
Australia Post International Express
Available shipping methods may vary depending on the destination. Tracking is provided for applicable parcel services. Once your order has been dispatched, tracking information will be sent using the contact details provided with your order.
Dispatch Times
We aim to pack and dispatch in-stock orders as quickly as possible, generally within 1-2 business days after payment has cleared.
All Never Lift merchandise is quality checked and packed in-house before dispatch.
During product launches, promotions, public holidays or other periods of high demand, dispatch may take longer.
Delivery times shown by Australia Post are estimates and may vary depending on the destination, carrier network conditions and other circumstances outside our control.
International Shipping
Never Lift ships internationally to supported destinations.
International customers can generally choose between:
International Standard
International Express
Estimated delivery times depend on the destination and the service selected.
International orders may be subject to customs clearance, import duties, taxes or other charges imposed by the destination country. Unless otherwise required by law, these charges are the responsibility of the recipient and are not included in the product or shipping price paid to Never Lift.
International delivery estimates do not include delays that may occur during customs processing.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your shipping information carefully before completing checkout.
If an order is returned to Never Lift because of an incorrect or incomplete address, failure to collect the parcel, or another issue attributable to the customer, the customer may be required to pay the applicable shipping cost before the order can be sent again.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please first check the tracking information supplied with your order.
If the parcel appears to be significantly delayed or missing, contact Never Lift and we will assist with investigating the shipment with Australia Post.
Lost or Damaged Orders
If your order arrives damaged, or you believe it has been lost during transit, please contact Never Lift as soon as reasonably possible.
Please provide:
your order number;
a description of the issue; and
photographs of the parcel and products where the order has arrived damaged.
We may need this information to investigate the matter with the shipping carrier.
Where you are entitled to a remedy under the Australian Consumer Law, Never Lift will provide the appropriate remedy regardless of any claim or compensation available through the shipping carrier.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to cancel an order that has not yet been dispatched.
Once an order has been packed or dispatched, we may no longer be able to cancel it. If the order has already been shipped, the change-of-mind and returns provisions below will apply.
Change of Mind
Never Lift does not offer refunds for change of mind, including where you:
change your mind after purchasing;
select the incorrect size;
decide you no longer want the product; or
find the product available elsewhere at a different price.
However, we understand that sizing and other circumstances can sometimes be difficult when ordering apparel online.
A change-of-mind or size exchange may be considered on a case-by-case basis, subject to product availability and the item being unworn, unwashed and in its original condition.
Please contact Never Lift before returning anything.
Unless required otherwise by law, customers are responsible for return postage and any additional shipping costs associated with a discretionary change-of-mind or size exchange.
Faulty, Damaged or Incorrect Products
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Products sold by Never Lift come with consumer guarantees that cannot be excluded.
If a product is faulty, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
For a major problem with a product, Australian Consumer Law generally allows the customer to choose between a refund or replacement. For a minor problem, the business generally has an opportunity to provide an appropriate remedy.
Proof of purchase may be requested when processing a claim. Products do not necessarily need to be in their original packaging for a valid claim involving a faulty product.
Returns
Please contact Never Lift before sending any product back to us.
Unauthorised returns may delay the processing of your request.
When contacting us, please include your order number and details of the reason for the return.
If a return is approved, we will provide instructions for returning the product.
Where a product is returned because of a change of mind or discretionary size exchange, the customer is generally responsible for return shipping.
Where a return relates to a fault or another issue covered by Australian Consumer Law, the applicable consumer guarantee requirements will apply.
Incorrect or Missing Items
If your order arrives with an incorrect product, incorrect size, missing item or another packing error, please contact us as soon as possible.
Include your order number and details of the issue, along with photographs where appropriate.
We will review the order and work with you to correct the issue.
Contact Us
If you have any questions regarding shipping, returns, exchanges or refunds, please contact:
| Never Lift
Email: 199nko199@gmail.com Please include your order number when contacting us about an existing order. |